Return Policy and Refund Conditions

At Alexcreativ, we offer personalized digital invitations, created exclusively according to the specifications and details provided by you. Due to the unique and customized nature of our digital products, they are exempt from the right of withdrawal stipulated by applicable law.

Legal reference:

According to Article 16(1)(b) of Law no. 365/2002 on Electronic Commerce and Article 13(2)(d) of Government Ordinance no. 34/2014 on Consumer Rights in Distance Contracts, the right of withdrawal does not apply to products made according to the consumer’s specifications or personalized.

Therefore, once your order is confirmed and the product has been customized and delivered, return and refund of the product’s value are not possible.

Revisions and Modifications

To ensure that your personalized invitation meets your expectations, we offer the possibility of unlimited revisions and modifications within 24 hours from the receipt of the final product

Technical Issues or Non-Conformities

If you encounter difficulties or notice any discrepancies regarding the delivered product, please contact us as soon as possible so that we can resolve the issue within a reasonable timeframe.

Thank you for your understanding and trust!

Sincerely,

The Alexcreativ Team